Service Shop Supervisor - Nisku
In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com. You can also follow us on Twitter and Facebook.
We are the best at what we do so what are you waiting for?
The Calmont Group is growing and we would love for you to come and grow with us!
For nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to meet the diverse needs of our customers. Headquartered in Edmonton, Alberta, Calmont Group is comprised of Calmont Leasing Ltd., Calmont Truck Centre Ltd., Calmont Equipment Ltd., and Carter Lease and Rentals.
Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
RRSP match
Vision care
What You’ll Do
Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently accepting resumes from dedicated and energetic individuals who are looking for a challenging and rewarding career as a Service Shop Supervisor at our Calmont Truck Center Location in Nisku, AB.
As a Service Shop Supervisor, your primary responsibility is to manage the day-to-day administrative and clerical functions of the service department as well as oversee Heavy Duty Technicians and Apprentices and allocate work orders to each individual’s abilities ensuring the quality of work is to standard as defined by the organization and manufacturer’s specifications. Some of the job duties include, but are not limited to:
Engaging with customers and acting as liaison for the service department.
Contacting customers when additional work is required ensuring that work is authorized.
Working with Service Manager to keep building and safety maintenance programs up to date.
Following-up on status of repairs to ensure units will be ready when promised.
Advising customers of the status of repairs and any delays when required.
Working with service personnel to provide accurate quotes on costs of repairs.
Reviewing all work orders to ensure all charges are fair, equitable, properly documented, and shop supplies are accounted for.
Ensuring all work orders are closed in an expeditious manner within monthly and yearly timelines.
Ensure all service problems listed by customer are addressed and maintain positive company/customer relationships. Effectively resolve any customer dispute brought forward to achieve customer satisfaction and report business.
Develop and maintain adequate systems and procedures to provide a measure of efficiency of the departments.
Establish and direct paper flow for quotations, work orders, work in progress, work in progress exceptions (redo), job closing routines, customer invoicing, purchase requisition and payables, and management reports.
Monitor warranty costs and claim performance.
Ensure the execution of Apprentices’ training program and sign off on hours.
Instruct service technicians of the scope of intended work to be performed with expectations, holding them accountable to said expectations.
Performing other duties as assigned.
What We’re Looking For
DESIRED SKILLS AND EXPERIENCE
High School Diploma or GED.
Prior Supervisory/Management experience in automotive or related industry.
4 – 5 years prior Service Department technical experience or mechanical background preferred.
Energetic and friendly with excellent verbal and written communication skills.
Self-starter with the ability to prioritize and organize workload in a fast-paced environment.
Excellent attention to detail with the drive to meet tight deadlines.
CDK knowledge an asset.
Knowledge and experience with MS Word and Excel.
WHY YOU SHOULD APPLY
If you are committed to excellent customer service and enjoy working in a fast-paced environment, then this may be the opportunity for you! At Calmont, we believe in a healthy work-life balance and we are pleased to offer a competitive compensation package, along with a first-class benefits package for the correct individual.
For more information about
Calmont NationaLease, please visit our website at
http://www.calmont.ca.
Apply for the position